Privacy policy
Privacy Policy
Last updated: October 30, 2026
1. Introduction Welcome to ShoppiWala ("we", "our", or "us"). We operate an online store that allows customers to browse and purchase products through our website ShoppiWala. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you when you visit our Website or purchase our products. By using our Website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will request it before processing your personal information for the relevant purpose. You can contact us regarding privacy matters at shoppiwala@gmail.com.
2. Information We Collect We collect information that is necessary to operate our store, process orders, provide customer support, and improve your shopping experience.
2.1 Information You Provide Directly Depending on how you interact with our Website, we may collect contact information such as your name, email address, mobile number, and billing or shipping address. We also collect order information including products purchased, order number, order history, delivery preferences, and transaction status, as well as payment information such as your payment method, payment confirmation, transaction reference, and related billing details. Payments are generally processed through third-party payment providers, and we do not intend to collect or store complete payment card details ourselves. Additionally, we collect customer support information from messages, enquiries, complaints, or return requests you voluntarily provide, along with your marketing preferences for receiving promotional communications, and any account information if customer accounts are enabled. Please provide accurate information when placing an order so we can process and deliver it correctly.
2.2 Information Collected Automatically When you browse our Website, certain information may be collected automatically by Shopify and our authorized service providers. This includes your IP address and general location information derived from it, browser type, device type, operating system, and language preferences. We also collect data on pages visited, products viewed, links clicked, time spent on the Website, referral sources, session information, interactions with Website features, and cookie identifiers along with similar technical information. We use this information, where permitted, to maintain Website functionality, understand shopping behavior, diagnose technical issues, protect against fraud, and improve the customer experience.
2.3 Information from Third Parties We may receive relevant information from third parties involved in operating our store. These include Shopify (our e-commerce platform), payment service providers that process transactions, shipping companies, logistics providers, and fulfillment partners. We may also receive information from marketing, advertising, and analytics providers where enabled, as well as fraud prevention or security service providers. The information received depends on the service used and may include payment status, delivery updates, transaction references, advertising performance, or fraud-related signals. We do not knowingly request more information than is reasonably necessary for the relevant business purpose.
3. How We Use Your Information We may use your information for several operational and business purposes.
3.1 Order Processing and Fulfillment We use your information to process and confirm orders, arrange payment processing and delivery, and share necessary shipping details with suppliers, fulfillment partners, and delivery companies. We also use it to provide order confirmations, shipping notifications, and tracking updates, as well as to handle returns, replacements, cancellations, and refunds in accordance with our published policies.
3.2 Customer Service We may use your contact and order information to answer questions, resolve complaints, investigate delivery issues, and provide assistance regarding purchases.
3.3 Website Operation and Improvement We may use technical and usage information to maintain the Website, improve navigation, understand customer preferences, evaluate product performance, and fix technical problems.
3.4 Payments, Fraud Prevention, and Security We may process relevant information to confirm transactions, detect suspicious activity, prevent unauthorized purchases, protect our business and customers, and investigate potential misuse of our Website.
3.5 Marketing and Promotions Where permitted by applicable law and based on the required consent or other valid permission, we may use your contact information to send promotional offers, product announcements, and updates about ShoppiWala. You can opt out of marketing communications at any time using the unsubscribe instructions in the message or by contacting us at shoppiwala@gmail.com. Even if you opt out of marketing, we may continue sending essential transactional messages, such as order confirmations, payment notifications, and delivery updates.
3.6 Legal and Regulatory Compliance We may use or disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, maintain required business records, enforce our legal rights, or address disputes. We will not use personal information for an unrelated purpose in a manner inconsistent with applicable law.
4. Cookies and Similar Technologies Our Website may use cookies, pixels, tags, local storage, and similar technologies. Cookies are small files stored on your device that help websites function and remember certain information.
4.1 Types of Cookies Depending on our Website configuration, we may use essential cookies that are necessary for functions such as shopping cart operations, checkout, security, and session management. We may also use preference cookies to help remember choices such as language or other Website preferences, analytics cookies to help us understand Website traffic, visitor behavior, and store performance, and advertising cookies used by advertising partners to measure campaigns or provide relevant advertisements. The specific cookies and tracking technologies used may change as we update our Website or enable additional services.
4.2 Managing Cookies You can manage certain cookies through your browser settings. Depending on your location and the technologies enabled on our Website, you may also be able to manage preferences through our cookie banner or privacy settings. Blocking essential cookies may affect some Website features, including shopping cart and checkout functionality. Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies for the relevant purposes. For more information about how Shopify processes information through its platform, please review Shopify's applicable privacy information.
5. Sharing Information with Third Parties We do not treat your personal information as a product to sell. We may share it with third parties when necessary to operate our store, complete transactions, provide services, or comply with legal obligations.
5.1 Shopify Our store is hosted on Shopify. Shopify provides the technology that enables us to display products, manage orders, process store operations, and provide checkout functionality. Shopify and its relevant service providers may process information in accordance with their own terms and privacy practices, which you can review at https://www.shopify.com/legal/privacy.
5.2 Payment Providers When you make a purchase, your payment may be processed by a third-party payment provider or payment service made available through Shopify. These providers may process payment details, billing information, transaction identifiers, and fraud-prevention information under their applicable terms and privacy policies. We do not control the independent privacy practices of these providers.
5.3 Suppliers and Fulfillment Partners As our store may use a third-party fulfillment or dropshipping model, we may share the information necessary to fulfill your order with suppliers, warehouses, fulfillment providers, and delivery partners. This information may include your name, shipping address, contact number, order details, and delivery instructions. We aim to share only the information reasonably necessary for the relevant service, and these parties may process the information under their own obligations and agreements.
5.4 Shipping and Delivery Providers We may share delivery information with courier companies and logistics partners so that they can deliver orders, provide tracking updates, contact recipients about delivery, and process delivery-related requests.
5.5 Analytics and Advertising Providers If we use services such as website analytics, social media advertising pixels, or advertising platforms, those services may collect or receive information about your interactions with our Website. Their processing may be governed by their own privacy policies and your applicable consent or privacy preferences. We will configure these services in accordance with applicable requirements.
5.6 Legal Requirements and Business Transfers We may disclose information when required by law or a valid legal process, or when reasonably necessary to protect rights, safety, property, and security. If our business is involved in a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
6. International Data Transfers Some of our service providers, including e-commerce, payment, analytics, or fulfillment providers, may process or store information outside India. Where personal information is transferred internationally, we will take the steps required under applicable Indian law and any other privacy laws that apply to the transaction or service. The location and safeguards applicable to processing may depend on the service provider and the services enabled on our Website.
7. Data Security We take reasonable steps designed to protect personal information from unauthorized access, disclosure, alteration, loss, and misuse. These measures may include using reputable service providers, restricting access to information where appropriate, maintaining account security, and using security features made available by our e-commerce platform and other providers. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we therefore cannot promise absolute security. If a personal data breach occurs, we will take the steps required under applicable law, which may include investigating the incident, implementing remedial measures, and notifying affected individuals or authorities where required. If you believe your interaction with ShoppiWala has been compromised, please contact us promptly at shoppiwala@gmail.com.
8. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements. Retention periods may depend on whether an order or customer support matter remains open, tax, accounting, consumer protection, and other record-keeping obligations, the need to resolve disputes, prevent fraud, or enforce agreements, and applicable legal requirements for retaining transaction records and related logs. When information is no longer required, we will take reasonable steps to delete it or render it unusable, subject to legal obligations, legitimate retention needs, and technical limitations. Deleting an account or requesting deletion does not necessarily mean every record can be erased immediately, as some information may need to be retained for legal, security, accounting, or dispute-resolution purposes.
9. Your Privacy Rights and Choices Depending on applicable law, your rights may include the ability to request access to and information about the personal data we process about you, subject to applicable law and appropriate identity verification. You may ask us to correct inaccurate or incomplete personal information, and update certain details through available account or order-support features. You may request deletion of personal information where permitted by applicable law, though we may be required to retain certain information to fulfill legal obligations, maintain required records, prevent fraud, or resolve disputes. Where we process information based on your consent, you may withdraw that consent through the available mechanism or by contacting us, though this does not affect processing lawfully carried out before the withdrawal. You may opt out of promotional communications at any time, though essential communications related to orders, payments, security, or delivery may still be sent where necessary. To exercise a privacy right or raise a concern, email us at shoppiwala@gmail.com and include enough information for us to understand your request. We will review and respond to requests within the period required by applicable law, and you may also have the right to raise a grievance or submit a complaint to the relevant authority under applicable law.
10. Children's Privacy Our Website is intended for general shopping by individuals who can lawfully make purchases. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by law. If you believe a child has provided personal information inappropriately, please contact us at shoppiwala@gmail.com. We will review the matter and take appropriate steps in accordance with applicable law.
11. Third-Party Websites and Services Our Website may contain links to third-party websites, payment services, social media platforms, or other external services. These services operate independently and may have their own privacy policies, terms, and security practices. We are not responsible for the privacy practices of third-party websites that we do not control, and we encourage you to review the applicable privacy policy before sharing personal information with an external service.
12. Indian Data Protection Law We aim to handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and the rules and other legal requirements that apply to our business as they come into force. The application and commencement of specific legal obligations may depend on the relevant statutory provisions, notifications, and implementation timelines. Where applicable, we will provide required privacy notices, obtain and manage consent, facilitate legally recognized rights, and implement the required safeguards. Nothing in this Privacy Policy is intended to limit any right that cannot lawfully be excluded or restricted.
13. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our business operations, products, technology, service providers, or legal obligations. When we make changes, we will update the "Last updated" date at the beginning of this page. Where required by law, we will provide additional notice or obtain consent for material changes. We encourage you to review this page periodically to stay informed about our privacy practices.
14. Contact Us If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, please contact us by emailing shoppiwala@gmail.com. We will review your communication and respond in accordance with applicable law. Thank you for shopping with ShoppiWala; we appreciate your trust and are committed to treating your personal information responsibly.