Terms of service

Last Updated: 02 November 2026

1. Introduction and Acceptance of Terms

Welcome to [STORE NAME] ("we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of our website, [WEBSITE URL], including browsing, purchasing products, and using any services or features made available through the website.

By accessing our website, placing an order, or using our services, you agree to these Terms and our applicable Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these Terms, please do not use our website or purchase products through it.

These Terms are subject to applicable Indian laws, including applicable consumer protection and e-commerce requirements. Nothing in these Terms is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted.

2. Eligibility and Account Terms

2.1 Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to make purchases through our website.

If you are using our website on behalf of another individual or business, you represent that you are authorised to act on their behalf.

2.2 Account Information

Some features may require you to create an account or provide information during checkout.

You agree to provide accurate, current, and complete information and to update it when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law.

Please notify us promptly at shoppiwala@gmail.com if you suspect unauthorised access to your account.

2.3 Account Suspension or Termination

We may restrict or suspend access to an account where reasonably necessary to investigate suspected fraud, security threats, unlawful activity, or material violations of these Terms.

Where appropriate and legally permissible, we will provide notice or an opportunity to resolve the issue.

Any action taken under this section will remain subject to applicable law and consumer rights.

3. Products and Product Descriptions

We aim to provide accurate product descriptions, images, specifications, dimensions, materials, prices, and other relevant information.

However, some product images may be illustrative, and minor variations in colour, appearance, packaging, or presentation may occur because of photography, screen settings, manufacturing changes, or supplier packaging.

We will endeavour to disclose material product characteristics and limitations accurately.

You should review the product description, specifications, size information, compatibility details, and other relevant information before placing an order.

If you have questions about a product, contact us at shoppiwala@gmail.com before purchasing.

Nothing in this section limits your rights if a product is materially different from its description, defective, damaged, unsafe, counterfeit, or otherwise fails to meet applicable legal requirements.

We reserve the right to correct genuine errors in product listings, subject to applicable law and any rights arising from orders already accepted.

4. Pricing, Taxes, and Payment

4.1 Product Prices

Prices displayed on our website are shown in [CURRENCY, E.G., INR (₹)] unless stated otherwise.

We endeavour to keep product prices accurate. Prices, promotions, and product availability may change without prior notice, subject to applicable law and the terms of any promotion.

The price applicable to an order will ordinarily be the price displayed at checkout when you place the order, subject to confirmation and applicable legal requirements.

4.2 Taxes and Additional Charges

Applicable taxes, shipping fees, cash-on-delivery charges, or other mandatory charges will be disclosed at checkout or elsewhere as required by law.

The total amount payable will be shown before you confirm your purchase, to the extent required by applicable law.

4.3 Payment Methods

We may offer payment methods such as UPI, debit cards, credit cards, net banking, digital wallets, or cash on delivery, depending on availability.

Payment processing may be handled by third-party payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not intend to store complete payment card details ourselves when payment processing is handled by an external provider.

4.4 Failed, Pending, or Duplicate Payments

If a payment is declined, remains pending, or appears to have been debited without a corresponding order confirmation, please contact us at shoppiwala@gmail.com with your order reference and relevant transaction details.

We will investigate with the relevant payment provider where appropriate.

If a duplicate payment or an amount collected in error is confirmed, we will take appropriate steps to arrange correction or refund in accordance with applicable law and the payment provider's procedures.

Please do not send passwords, PINs, OTPs, or complete card credentials by email.

4.5 Promotional Offers

Discount codes, promotional offers, and special pricing may be subject to stated eligibility conditions, validity periods, product exclusions, and other disclosed terms.

We reserve the right to correct errors or withdraw an offer where permitted by law. We will honour applicable legal obligations and any valid rights arising from a confirmed transaction.

5. Orders and Order Acceptance

5.1 Placing an Order

When you submit an order, you are making a request to purchase the selected products under the applicable checkout details and these Terms.

Please review your delivery address, contact details, product selections, quantities, and total payable amount before completing checkout.

5.2 Order Confirmation

An automated order acknowledgement confirms that we have received your order details. It does not necessarily mean that the order has been accepted for fulfilment.

An order may require additional verification of payment, availability, delivery information, or suspected fraudulent activity.

Order acceptance and contract formation will be handled in accordance with the checkout process, communications provided to you, and applicable law.

5.3 Order Cancellation

We may decline or cancel an order where reasonably necessary because of a genuine stock shortage, a pricing or listing error, an unsuccessful payment, suspected fraud, an incorrect delivery address, or another lawful reason.

If we cancel an order after payment has been collected, we will arrange any required refund in accordance with applicable law and the applicable refund process.

You may request cancellation by contacting shoppiwala@gmail.com. Whether cancellation is possible may depend on the order's fulfilment status and applicable law.

We will not use this section to deny cancellation or refund rights that you are entitled to under applicable law.

5.4 Product Availability

Products shown on our website may occasionally become unavailable because of supplier stock changes or fulfilment limitations.

Where an ordered product cannot be supplied, we will communicate the available options and arrange any required refund in accordance with applicable law.

6. Shipping and Delivery

6.1 Delivery Locations

We currently offer delivery to [DELIVERY LOCATIONS, E.G., SERVICEABLE PIN CODES IN INDIA].

Delivery availability may depend on the courier network, the destination PIN code, the product, and other operational factors.

6.2 Processing and Delivery Estimates

Orders are generally processed within [ORDER PROCESSING TIME, E.G., 1–3 BUSINESS DAYS], subject to payment confirmation, product availability, and other disclosed conditions.

Estimated delivery time is [ESTIMATED DELIVERY TIME, E.G., 3–7 BUSINESS DAYS AFTER DISPATCH] for eligible locations, unless another estimate is displayed at checkout or communicated for the specific order.

These estimates are indicative unless expressly stated otherwise. Delays may occur because of weather, logistics disruptions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

We will take reasonable steps to communicate material delays and address delivery problems.

Nothing in this section excludes any delivery obligation or consumer remedy imposed by applicable law.

6.3 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions disclosed with that offer.

6.4 Incorrect Delivery Information

You are responsible for providing a complete and accurate delivery address and contact number.

If a delivery fails because of incorrect or incomplete information supplied by you, we will work with the delivery provider to determine the available options.

Any additional delivery charges, redelivery arrangements, or other consequences will be handled in accordance with the terms disclosed at checkout and applicable law.

6.5 Delayed, Lost, or Damaged Deliveries

If your order is delayed, marked delivered but not received, lost in transit, or delivered in a damaged condition, contact us at shoppiwala@gmail.com.

Please provide your order number and relevant photographs or delivery information where reasonably available.

We will investigate with the courier or fulfilment partner and provide an appropriate resolution in accordance with applicable law and our published policies.

7. Returns, Replacements, and Refunds

Our detailed Return and Refund Policy is available at [RETURN AND REFUND POLICY URL].

Please review that policy before purchasing.

7.1 Eligibility

Return, replacement, and refund eligibility depends on the product, the reason for the request, the condition of the item, the applicable policy, and applicable law.

Where required by law, remedies may be available for defective, damaged, spurious, misdescribed, or otherwise non-conforming products.

We will not use a general "no returns" statement to remove rights that customers have under applicable law.

7.2 Reporting a Problem

To request a return, replacement, or refund, contact shoppiwala@gmail.com within 7 Days of Delivery, or within any longer period required by applicable law or specifically offered for the product.

Please include:

• Your order number.

• The reason for the request.

• Relevant photographs or other supporting information, where applicable.

We may request reasonable information to verify the issue and determine the appropriate remedy.

7.3 Refund Processing

Approved refunds will be processed using the original payment method where reasonably available, or through another lawful method agreed with the customer.

Refund processing may depend on the payment provider, bank, or other financial intermediary.

We will communicate the applicable refund process and expected timeline and comply with any statutory deadlines.

7.4 Return Shipping

Responsibility for return shipping charges will depend on the reason for the return, the applicable policy, and applicable law.

Where the product is defective, damaged, incorrectly supplied, or otherwise subject to a remedy for which the seller is responsible, we will handle return costs in accordance with applicable law.

7.5 Cash-on-Delivery Orders

For eligible cash-on-delivery orders, refunds may be arranged through a supported bank transfer, UPI method, or another agreed lawful method.

We may request the information reasonably necessary to process the refund securely.

We will never ask you to disclose your UPI PIN, banking password, or OTP to issue a refund.

8. Third-Party Suppliers and Fulfilment Partners

We may work with third-party suppliers, manufacturers, warehouses, courier companies, payment providers, and fulfilment partners to operate our store and deliver products.

Where a third party fulfils an order, we may share the information necessary to complete the transaction and delivery, subject to our Privacy Policy and applicable law.

The involvement of a third-party supplier does not remove our responsibilities to customers under applicable law.

We will address order-related issues through our customer support process and, where necessary, coordinate with the relevant supplier or service provider.

9. Prohibited Uses

You agree not to use our website or services to:

1. Violate any applicable law, regulation, or legal obligation.

2. Commit fraud, engage in payment abuse, or make purchases using unauthorised payment methods.

3. Submit false, misleading, or impersonated account, order, or delivery information.

4. Interfere with the website's security, functionality, or availability.

5. Introduce malware, harmful code, or other malicious technology.

6. Attempt to access restricted systems, accounts, or data without authorisation.

7. Copy, scrape, reproduce, or commercially exploit website content in violation of applicable law or third-party rights.

8. Infringe intellectual property, privacy, or other legal rights.

9. Harass, threaten, defraud, or harm our staff, customers, or service providers.

10. Abuse promotions, discounts, refund processes, or other store features through unlawful or deceptive conduct.

We may investigate suspected violations and take proportionate action, including restricting access or reporting unlawful activity to the appropriate authorities where legally justified.

Nothing in this section restricts lawful consumer complaints, honest product reviews, or the exercise of statutory rights.

10. Intellectual Property

Unless otherwise stated, the content on our website, including branding, logos, text, graphics, design elements, and original materials, is owned by or licensed to ShoppiWala and is protected by applicable intellectual property laws.

You may browse the website and use it for personal, lawful shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without the relevant permission, except where permitted by applicable law.

Product names, logos, images, and trademarks belonging to third parties remain the property of their respective owners.

11. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy:

[PRIVACY POLICY URL]

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

We may share information with payment providers, delivery partners, suppliers, and other service providers when necessary to process orders, provide services, protect security, or meet legal obligations.

Please do not send sensitive payment credentials, passwords, PINs, or OTPs through customer support channels.

12. Reviews, Feedback, and User Submissions

If you submit a review, comment, suggestion, or other content to us, you confirm that you have the right to submit it and that it does not unlawfully infringe another person's rights.

You must not submit fraudulent reviews, impersonate another customer, or provide content that is unlawful, threatening, defamatory, or otherwise prohibited by applicable law.

Where you submit content for publication, you grant ShoppiWala a non-exclusive, royalty-free licence to use, reproduce, display, and publish that content for purposes connected with operating, promoting, or improving our business, subject to applicable law and your privacy rights.

We may moderate or remove content where reasonably necessary, but we will not misrepresent fabricated reviews as genuine customer experiences.

13. Disclaimers

We endeavour to keep our website available and product information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, or available without temporary maintenance or technical issues.

Except where prohibited by law, website features and general information are provided subject to their stated terms and availability.

Nothing in these Terms excludes statutory guarantees, consumer protections, product safety obligations, or other rights that cannot legally be excluded or restricted under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, ShoppiWala will not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from the use of our website or services.

This provision does not exclude or limit liability where such exclusion or limitation is prohibited by law, including applicable liability for fraud, wilful misconduct, or other matters for which liability cannot legally be restricted.

Nothing in these Terms limits a customer's statutory remedies relating to defective, unsafe, misdescribed, or non-conforming products, or any other rights that cannot lawfully be waived.

Where a limitation of liability is legally permitted, it will apply only to the extent allowed under the circumstances and applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful use of the website, fraud, or material violation of these Terms.

This section does not require you to indemnify us for our own unlawful conduct, breach of a legal obligation, negligence where liability cannot be excluded, or any matter for which such an obligation would be unenforceable under applicable law.

16. Events Beyond Our Reasonable Control

We will not be responsible for a delay caused by events beyond our reasonable control, such as natural disasters, severe weather, widespread transport disruptions, public emergencies, or major network outages, to the extent permitted by applicable law.

We will take reasonable steps to minimise the effects of such events and communicate material order-related updates where appropriate.

This section does not remove any refund, cancellation, or other obligation imposed by applicable law.

17. Changes to These Terms

We may update these Terms to reflect changes in our operations, services, products, or legal obligations.

The updated version will be published on our website with a revised "Last Updated" date.

Changes will apply from the effective date stated in the updated Terms, subject to applicable law and any rights arising under an earlier transaction.

Where required, we will provide additional notice or obtain consent.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of any competent consumer commission or other authority, disputes arising from these Terms will be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA], to the extent those courts have jurisdiction under applicable law.

Nothing in this section prevents a consumer from approaching a competent consumer commission or other forum where permitted by applicable law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

The invalid provision will be interpreted or modified only to the extent necessary to make it enforceable, where permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms expressly presented at checkout, form the agreement governing your use of our website and purchases, subject to applicable law.

If a specific product, promotion, or service has additional terms, those terms will apply to the extent they are properly disclosed and do not conflict with mandatory legal requirements.

21. Contact Information

If you have questions, complaints, or concerns regarding these Terms, an order, or a product, please contact us:

Store Name: ShoppiWala
Legal Business Name: ShoppiWala
Email Address: shoppiwala@gmail.com

We will review and respond to customer enquiries and grievances within the timeframes required by applicable law.

Thank you for shopping with ShoppiWala.