Shipping policy

Last Updated: 02 November 2026

At ShoppiWala, we want your shopping experience to be simple, convenient, and transparent. This Shipping Policy explains how we process, dispatch, and deliver your orders.

Please review the information below before placing an order. If you have any questions, contact us at ShoppiWala.

1. Shipping Locations

We currently ship to eligible delivery addresses across INDIA.

Delivery availability depends on the serviceability of your PIN code and the shipping options available for your order.

You can check whether your location is serviceable during checkout or by contacting our customer support team.

If international shipping is available, delivery charges, estimated delivery times, applicable duties, and other relevant conditions will be displayed or communicated before you complete your purchase.

2. Shipping Methods

Depending on your location, product, and order, we may use the following shipping methods:

  • Standard Shipping: Our regular delivery option for eligible locations.

  • Express Shipping: Available for selected locations and orders, where offered at checkout.

  • Cash on Delivery (COD): Available for eligible PIN codes and orders, subject to confirmation and service availability.

Orders may be fulfilled by our suppliers or third-party fulfilment partners and delivered through courier or logistics companies.

The available shipping method will be shown during checkout or communicated when your order is confirmed.

3. Order Processing Time

Orders are generally processed within 1-3 Days after successful payment confirmation or order verification, as applicable.

Business days exclude Sundays and public holidays unless otherwise stated.

During sales, promotional periods, or unusually high order volumes, processing may take longer.

Once your order has been processed and dispatched, you may receive a shipping confirmation and tracking information, where available.

Please note that order processing time is separate from the estimated shipping and delivery time.

4. Order Tracking

Where tracking is available, we will share your tracking number or tracking link through EMAIL / SMS / WHATSAPP after dispatch.

You can use the tracking information to check the progress of your shipment.

Please allow 24–48 HOURS after dispatch for tracking information to become available or update.

If you have not received tracking information within 1-2 Days, please contact us at shoppiwala@gmail.com with your order number.

Some shipping methods or fulfilment partners may provide limited tracking information.

5. Delivery Address and Contact Details

Please ensure that your shipping address, PIN code, mobile number, and other delivery details are accurate when placing your order.

Incomplete or incorrect details may result in delivery delays or failed delivery attempts.

If you notice an error after placing an order, contact us as soon as possible at shoppiwala@gmail.com.

We will try to assist with address corrections before dispatch. Once an order has been dispatched, changes may not be possible.

6. Failed Delivery Attempts

A delivery attempt may fail because the recipient is unavailable, the address is incomplete, the courier cannot reach the location, or other delivery-related issues arise.

Where possible, the courier may make another delivery attempt or contact you for additional information.

If your order cannot be delivered, please contact us so we can investigate and explain the available options.

Any cancellation, redelivery, return-to-origin, or refund arrangements will be handled in accordance with our Return and Refund Policy and applicable law.

We will not use a failed delivery attempt to remove any rights you may have under applicable consumer protection laws.

7. Delayed, Lost, or Missing Orders

Although we work to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us at shoppiwala@gmail.com.

Include the following details where available:

  • Your order number.

  • Your registered email address or contact number.

  • Your tracking number.

  • Any relevant communication received from the courier.

We will investigate with the relevant shipping or fulfilment partner and work towards an appropriate resolution.

If an order is confirmed lost or undelivered, we will communicate the available remedy and arrange any refund, replacement, or other resolution required under our policies and applicable law.

8. Damaged, Incorrect, or Missing Products

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or incomplete order, contact us at shoppiwala@gmail.com within 48 Hrs of Delivery, where reasonably possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a short video showing the problem, where available.

This information can help us investigate the issue with our supplier or delivery partner.

We will review your request and provide an appropriate solution under our Return and Refund Policy and applicable law.

A reporting period in this policy does not remove any statutory rights or remedies available to you.

9. Cash-on-Delivery Orders

Cash on Delivery may be available for selected products, orders, and PIN codes.

Where COD is offered, the applicable payment amount and any additional COD fee will be displayed before the order is placed.

Please ensure that someone is available to receive the package and pay the amount due.

If you need to cancel a COD order, contact us promptly. Cancellation availability may depend on whether the order has already been dispatched and on applicable law.

Any refund or other remedy for a returned, damaged, defective, incorrect, or undelivered order will be handled under our Return and Refund Policy and applicable law.

10. Shipping Policy Changes

We may update this Shipping Policy to reflect changes in our shipping partners, delivery services, operational processes, or legal requirements.

Any updated policy will be published on this page with a revised "Last Updated" date.

Changes will be subject to applicable law and will not remove rights arising from an earlier transaction.

We encourage you to review this page periodically.

11. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Store Name: ShoppiWala
Business Name: ShoppiWala
Email: shoppiwala@gmail.com

Customer Support Hours: 24/7 Available

We appreciate your trust in ShoppiWala and will do our best to make your delivery experience smooth and convenient.

Thank you for shopping with us!